IN THIS EPISODE YOU’LL HEAR:
How did Chau expand Paris Jewellers from 9 to 23 locations.
What processes did Chau use to sustain growth.
Why is the customer experience so important?
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ABOUT THE HOST:
As an accomplished CEO of 12 years, Sarah Benken has built and scaled her own brands internationally. She is an award-winning entrepreneur that knows firsthand what it is like to feel the need to connect with ‘her people’ and have trouble finding them.
She is on a mission to provide space for dynamic female leaders to gather, collaborate, and be celebrated for their successes and hard work.
ABOUT THE GUEST:
Chau Lui is the co-owner of Paris Jewellers, a national retail jewellery chain with 23 stores across 4 provinces in Canada. Chau lead the expansion plan of growth for Paris Jewellers from 9 to 23 stores. Chau has been focused on implementing training, processes and systems to sustain growth and to continue expansion across Canada. Chau is passionate about the jewellery industry, the customer experience and about community partnerships and involvement.
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